Chain of Communication
We know there are times when issues come up that need to be resolved. OUSD has created a chain of communication that allows for an efficient resolution process. Please read below to see who to contact first if you have an issue you would like to address.
Please note, for complaints regarding unlawful discrimination or violations of state or federal laws as they relate to education, visit OUSD's Uniform Complaint Procedures page.
Chain of Communication for Oceanside Unified
Who do I call with a question or suggestion?
The Oceanside Unified School District has developed communication protocols to promote direct, open and respectful interactions so that problems and concerns can be worked out quickly and efficiently.
The community communication protocol starts with the staff member closest to the situation, as that person will usually have the most information. At times, additional personnel are required to resolve specific situations. Appropriate communication channels for a variety of topics are listed below.
Directory to connect to appropriate department at the District Office
Athletics
Step 1: Coach; if not resolved...
Step 2: Site Athletic Director; if not resolved…
Step 3: Site Assistant Principal; if not resolved…
Step 4: Site Principal; if not resolved…
Step 5: Executive Director of Educational Services; if not resolved…
Step 6: Associate Superintendent of Educational Services
Budget
Step 1: Director of Fiscal Services; if not resolved…
Step 2: Associate Superintendent of Business Services
Building Usage for Outside Organizations
Step 1: Director of Facilities, Planning and Construction; if not resolved...
Step 2: Associate Superintendent of Business Services
Curriculum and Instructional Concerns (Grades PK-12)
Involving:
○ An Individual (classroom procedures, classroom behavior, grades, etc.)
○ Curriculum and Instruction (subject matter being taught, textbooks/materials used, etc.)
Step 1: Classroom Teacher; if not resolved…
Step 2: Site Assistant Principal, if not resolved…
Step 3: Site Principal; if not resolved…
Step 4: Director of K-5 or Director 6-12; if not resolved…
Step 5: Executive Director, K-5 or Executive Director 6-12; if not resolved…
Step 6: Associate Superintendent for Educational Services
Employment and Certification
Step 1: Classified - Director of HR Classified ; if not resolved… or Certificated - Director of Certificated, if not resolved…
Step 2: Associate Superintendent for Human Resources
Maintenance & Operations
Step 1: Teacher; if not resolved...
Step 2: Site Principal; if not resolved…
Step 3: Project Manager of Maintenance & Operations; if not resolved…
Step 4: Director of Maintenance & Operations; if not resolved…
Step 5: Associate Superintendent, Business Services
Medical Concerns, K-12
Step 1: Health Technician, if not resolved…
Step 2: School Nurse; if not resolved...
Step 2: Site Assistant Principal; if not resolved...
Step 3: Site Principal; if not resolved…
Step 4: Coordinator, Student & Family Supports; if not resolved…
Step 5: Executive Director, DEI & Student Supports
Other School Activities/Clubs
Step 1: Activity Adviser; if not resolved...
Step 2: Site Assistant Principal; if not resolved…
Step 3: Site Principal; if not resolved…
Step 4: Director of K-5 or Director 6-12; if not resolved…
Step 5: Executive Director, K-5 or Executive Director 6-12, if not resolved…
Step 6: Associate Superintendent for Educational Services
Registration and Residency
Step 1: Student Supports Secretary; if not resolved...
Step 2: Coordinator of Student & Family Supports, if not resolved...
Step 3: Executive Director, DEI & Student Supports
Special Education
Step 1: Teacher; if not resolved...
Step 2: Site Assistant Principal; if not resolved…
Step 3: Site Principal; if not resolved…
Step 4: Coordinator II of Special Education, if not resolved…
Step 5: Coordinator I of Special Education; if not resolved…
Step 6: Director of Special Education; if not resolved…
Step 7: Associate Superintendent Educational Services
Technology
Step 1: Teacher; if not resolved...
Step 2: Site Assistant Principal; if not resolved…
Step 3: Technology Admin II
Step 4: Director of Instructional Technology
Step 5: Associate Superintendent Business Services
Nutrition Services
(site specific questions or requests: i.e. field trip request, celebration requests)
Step 1: Contact Nutrition Services site kitchen lead - if not attended to or resolved...
Step 2: Contact The Nutrition Services District Office for guidance
(district level questions or requests: i.e. menu information, vendor requests, nutritional information, staffing concerns)
Step 1: Contact the Nutrition Services Nutrition Manager at the NS district office - if not resolved...
Step 2: Contact the Nutrition Services Production Manager at the NS district office - if not resolved...
Step 3: Contact the Nutrition Services Director at the NS district office
Transportation (Pickup, Other Concerns, Etc.)
Pickup (management issues: pickup, route problems, etc.)
Step 1: Administrative Secretary II, if not resolved…
Step 2: Lead Dispatcher; if not resolved…
Step 3: Director of Transportation; if not resolved…
Step 2: Associate Superintendent for Business Services
All Other Concerns (student issues: behavior on school buses, etc.)
Step 1: School Site Administrator; if not resolved...
Step 2: Director of Transportation, if not resolved...
Step 3: Associate Superintendent for Business Services